Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and CreateDocs.ai LLC, a Wyoming limited liability company ("Company", "we", "us", or "our"). By accessing or using the CreateDocs.ai platform ("Service"), creating an account, or clicking "I agree" during registration, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include that organization.

2. Definitions

• "Service" means the CreateDocs.ai web application, APIs, and all related features, tools, and services provided by the Company.
• "User" means any individual who accesses or uses the Service, whether through a personal account or as a member of an organization.
• "Content" means any text, data, documents, templates, images, prompts, or other materials uploaded to, created within, or generated through the Service.
• "AI-Generated Content" means any Content produced by the Service's artificial intelligence features in response to User inputs, prompts, or template configurations.
• "Subscription" means a recurring paid plan granting access to the Service at a specified tier, billed monthly or annually.
• "Customer Data" means all data, content, and information submitted to the Service by you or on your behalf.
• "Tenant" means an organization or workspace within the Service with isolated data.

3. Account Registration

To use the Service, you must create an account. By registering, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
• All information you provide during registration is accurate, current, and complete, and you will update it promptly if it changes.
• You will maintain the confidentiality and security of your account credentials and will not share them with any third party.
• You are solely responsible for all activities that occur under your account, whether or not authorized by you.
• You will immediately notify us at support@createdocs.ai if you become aware of any unauthorized access to or use of your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

4. Service Description

CreateDocs.ai is an AI-powered software-as-a-service (SaaS) platform that enables users to generate, customize, and manage professional documents. The Service includes:

• AI-powered document generation using self-hosted and third-party language models.
• A library of customizable CreateDocs across multiple categories.
• Team and organization features with role-based access control and tenant data isolation.
• Document export in multiple formats (PDF, Word, HTML, and others).
• API access for programmatic document generation (where available on your plan).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes.

5. Subscription & Billing

5.1 Plans

The Service is offered under multiple subscription tiers with varying features, document limits, and AI generation quotas as described on our Pricing page. A free tier with limited functionality is available.

5.2 Billing & Auto-Renewal

Paid Subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis at the then-current rate. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.

5.3 Cancellation

You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period you have already paid for.

5.4 Refund Policy

No refunds are provided for partial billing periods. If you cancel mid-cycle, you will not receive a prorated refund for the remaining time. Refunds may be issued at our sole discretion in exceptional circumstances.

5.5 Credit Top-Ups

Additional AI generation credits or usage top-ups purchased outside of your Subscription are non-refundable and expire in accordance with the terms stated at the time of purchase.

5.6 Taxes

All fees are exclusive of applicable taxes (including VAT, GST, and sales tax). You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

5.7 Price Changes

We reserve the right to change our pricing. If we change the price of your Subscription, we will provide at least 30 days' notice before the change takes effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

6. One-Time Purchases

Certain templates and digital products are available for one-time purchase (e.g., at $2.99 per template). All one-time purchases of digital goods are final and non-refundable. By completing a purchase, you acknowledge that you are acquiring a digital product that is delivered immediately, and you waive any right to a cooling-off period or refund to the extent permitted by applicable law.

7. User Content & Ownership

7.1 Your Ownership

You retain all rights, title, and interest in and to the Content you create, upload, or input into the Service, including your prompts, data, and the documents generated from your inputs. We do not claim any ownership over your Content or AI-Generated Content produced through your use of the Service.

7.2 Output Ownership

As between you and CreateDocs.ai, and to the extent permitted by applicable law, you retain all rights, title, and interest in the inputs you provide to the Service. Subject to your compliance with these Terms, we assign to you all of our right, title, and interest, if any, in the AI-Generated Content produced through your use of the Service. This assignment does not extend to content generated for other users or to any third-party materials incorporated into the output.

7.3 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit your Content solely for the purpose of providing, maintaining, and improving the Service for you. This license terminates when you delete your Content or your account.

7.4 Responsibility for Content

You are solely responsible for the accuracy, legality, and appropriateness of all Content you input into or generate through the Service. We do not review, endorse, or assume liability for User Content.

8. ⚖️ AI-Generated Content Disclaimer

The Service uses artificial intelligence and large language models to generate documents based on your inputs. Artificial intelligence is a rapidly evolving technology, and outputs may not always be accurate, complete, or current. By using these features, you acknowledge and agree:

• Outputs may contain errors. AI-generated documents may be inaccurate, incomplete, outdated, or fabricated, and may appear accurate because of their level of detail or specificity. CreateDocs.ai does not warrant, and disclaims, that any output is accurate, complete, or error-free.
• You must independently verify. You should not rely on any output as a sole source of truth or factual information. You are responsible for reviewing, verifying, and editing all output, including by obtaining human review by a qualified professional, before using or sharing it.
• Not professional advice. AI-Generated Content does not constitute legal, financial, medical, tax, or other professional advice. For any matter that could have a legal or material impact on you or a third party, you must consult a licensed attorney or other qualified professional.
• Prohibited reliance. You must not use any output relating to a person for any purpose that could have a legal or material impact on that person — such as legal, financial, employment, housing, insurance, or other important decisions — without independent review by a qualified professional.
• Non-unique output. Due to the nature of generative AI, output may not be unique, and other users may receive similar output from the Service. Our assignment of rights in Section 7.2 does not extend to other users' output or any third-party materials.
• Copyright considerations. The legal status of AI-generated works varies by jurisdiction, and output may not be eligible for copyright protection everywhere. Seek legal counsel if copyright protection is important to your use case.

Every generated document displays a persistent accuracy notice, and every PDF/DOCX export embeds a footer disclaimer. For legal-category documents, an additional acknowledgment is required before generation. See your dashboard for details.

9. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Generate, upload, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Generate content that infringes the intellectual property rights of any third party.
• Attempt to reverse engineer, decompile, disassemble, or derive the source code of the Service or its AI models.
• Use the Service to build a competing product or service, or to benchmark the Service for competitive purposes.
• Scrape, crawl, spider, or use automated means to extract data or content from the Service.
• Share account credentials or allow unauthorized third parties to access your account.
• Circumvent, disable, or interfere with usage limits, rate limits, or other technical restrictions of your plan.
• Upload or transmit malware, viruses, or other harmful code.
• Interfere with or disrupt the Service, its servers, or its infrastructure.
• Use the Service to send spam, phishing, or other unsolicited communications.
• Exceed the usage limits associated with your Subscription tier.

Violation of these restrictions may result in immediate suspension or termination of your account.

10. Intellectual Property

10.1 Our Property

The Service, including its software, source code, design, user interface, templates, AI models, algorithms, documentation, and all related intellectual property, is owned by CreateDocs.ai LLC and is protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, domain names, or brand assets.

10.2 Your Generated Content

Subject to these Terms and the AI-Generated Content Disclaimer in Section 8, you own the documents and content generated through your use of the Service. We do not claim ownership over your generated output.

10.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without obligation to you.

11. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal information, and our Cookie Policy, which explains how we use cookies and similar technologies. By using the Service, you consent to the data practices described in those policies.

12. ⚖️ Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD). This limitation applies regardless of the theory of liability, whether in contract, tort, warranty, or otherwise, and even if we have been advised of the possibility of such damages.

12.3 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CREATEDOCS.AI LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. ⚖️ Indemnification

You agree to indemnify, defend, and hold harmless CreateDocs.ai LLC and its members, managers, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service.
• Your violation of these Terms or any applicable law or regulation.
• Your Content, including any AI-Generated Content you use, distribute, or publish.
• Any claim that your Content infringes or violates the rights of a third party.
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.

14. Termination

14.1 By You

You may cancel your Subscription and delete your account at any time through your account settings or by contacting us at support@createdocs.ai. Cancellation of a paid Subscription takes effect at the end of the current billing period.

14.2 By Us

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, fail to pay fees when due, or if we reasonably believe your use poses a risk to the Service, other users, or third parties. For less severe violations, we will provide notice and a reasonable opportunity to cure before termination.

14.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. We will retain your Customer Data for 30 days following account deletion, during which you may request a data export. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy. Provisions that by their nature should survive termination (including ownership, disclaimers, indemnification, and limitations of liability) shall survive.

15. ⚖️ Dispute Resolution

15.1 Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at support@createdocs.ai and attempt to resolve the dispute informally. We will likewise attempt to resolve disputes with you informally before initiating a formal proceeding. Either party may bring a formal claim only after at least 30 days have passed since the initial notice describing the dispute.

15.2 Exclusive Venue

Except for claims that qualify for small-claims court as described in Section 15.3, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved exclusively in the state and federal courts located in the State of Wyoming, United States, and each party consents to the personal and exclusive jurisdiction of those courts. This Section does not prevent either party from seeking equitable or injunctive relief in a court of competent jurisdiction to protect its rights or property.

15.3 Small Claims Exception

Notwithstanding Section 15.2, either party may bring an individual action in small-claims court for disputes within that court's jurisdictional limits, so long as the action remains in small-claims court and is not transferred or consolidated with other actions.

15.4 Optional Arbitration (Not Mandatory)

Nothing in this Section requires you to arbitrate. Either party may instead choose to resolve an eligible dispute through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in which case the arbitration shall take place in the State of Wyoming before a single arbitrator, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction. This subsection is offered as a convenience and does not waive either party's right to proceed in court under Section 15.2.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.

17. Modifications

We may update these Terms from time to time. If we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the Service at least 30 days before the changes take effect. Non-material changes may take effect immediately upon posting.

Your continued use of the Service after the updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force Majeure: We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or internet or infrastructure failures.
• Notices: Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@createdocs.ai.

19. Contact

If you have any questions about these Terms of Service, please contact us:

CreateDocs.ai LLC
Email: support@createdocs.ai
State of Formation: Wyoming, United States